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Ontology-Driven Information-Providing Dialogue Systems

TitleOntology-Driven Information-Providing Dialogue Systems
Publication TypeConference Paper
Year of Publication2003
AuthorsFlycht-Eriksson, A, Jönsson, A, Merkel, M, Sundblad, H
Conference NameAmericas' Conference on Information Systems (AMCIS)
PublisherAssociation for Information Systems

In this paper we propose an architecture for dialogue systems that incorporate information extraction, thereby providing natural and efficient access to unstructured information sources. A key feature of the architecture is the use of ontologies as shared domain knowledge sources. We discuss how ontologies can be used for various tasks. with focus on question analysis, dialogue interaction and information extraction.